A modern world
In-line with the 21st century, Streamline remains at the forefront of taxi and private hire booking platforms. Dont panic though, if you are happy to continue using the good old telephone, we are still here to help!
Technology:
Our bespoke system is tailored to suit our ever-growing needs, with built in GPS we can track our whole fleet at the click of a button. This system has been designed and developed by the market leader in Taxi/Private hire despatch. It is unrivalled in both its usability and customer/staff interface, setting the standards for future development.
How IVR works:
Firstly your call is identified by the number you call from, this populates previous information from this number along with your name. Our Callhandlers will then confirm your request and read back your booking(s) so that we ensure it is correct. Our system can identify whether or not a vehicle is available for you request and the call handler will advise you of any delays. This is done by calculating the volumes of bookings, vehicles and traffic over the previous 2 weeks and will adjust its timings accordingly.
After your booking has been placed it will then be processed by the system to allocate a vehicle meeting your specifications. Once this has been done the job details are sent to a handheld PC in the vehicle selected. This includes all of your contact details and integrates with the SatNav system for directions if needed. Should you require an update on where the vehicle is our Callhandlers can track your vehicle on screen giving you details of what Make/Model and Driver details if required. Your journey will start by our uniformed driver greeting you at your door helping with any luggage you may have. Once you are happily within the vehicle your driver will ensure your journey is safe and comfortable. On arrival, your payment can be made direct with the driver in Cash, Card, Age Concern Vouchers (Maidstone Borough Area) or Cheque (Guarantee Card Required). Paying by Card is online within the car and will enable the driver to hand you an authorisation number upon its acceptance.
iPhone or iPad ?
Order your taxi the modern way! This bonkers way of booking taxis has taken West Kent by storm, with great features including live tracking of your vehicle.
Set up your preferences, and simply book within a few clicks live into our system.
Click to download or view our NEW iPhone/iPad App
**NEW** Scan, Click and Go
Stuck in town and dont know a taxi number?
The answer is probably staring you in your face. With over 50 new Scan, Click and Go sites in West Kent, you are never far from the quickest ever way to book a taxi.
Simply Scan the code (QR reader required), Click the message, and GO!
Keep your eyes out for yet more Scan, Click and Go sites coming very soon
Do U spk txt?
Streamlines new textbooker allows you to book & track your taxi from your mobile (to track you must have access to internet). Simply text ‘join’ to 07797882238
Edit your profile and setup short codes for your favourite addresses at www.streamline.travel
Online
Our online booking facility enables customers to book & pay online, with the ability to track/edit the journey booked. This facility works extremely well with corporate clients giving complete peace of mind for important business trips. To take a look at a mock up of this system click here.
Note: username = WEB password = WEB.
Having looked at this system, If you would like to register your interest click here.
IVR (ABI)
Our automated booking system is now functional, this gives you the ability to book your ASAP journey without the need to speak to a Callhandler. At peak periods during the week our phone system can become very busy, so why not bypass this and book your car in seconds. To register your interest in this service click here.